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Get cutting-edge insights from leaders at the top of their game in human capital and healthcare.

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CHRO in Healthcare

Automation: Plugging Healthcare’s Labor Gaps

From patient registration to accreditation and compliance, there are many ways in which automation can help healthier providers close labor gaps. Discover how you can utilize this technology ethically and showcase the benefits to multiple departments.

Wellbeing

Leading With Intentionality

Step into the world of remote work dynamics with Monique Jefferson. Tune in for insightful perspectives on intentional leadership, team engagement, and the pivotal role of empathy in creating an inclusive work culture.

Change Management

Flexing for an Employee-Led Culture

Heather Krentler, unveils how empowering her workforce led to lower turnover and a highly appreciated team and helped to redefine leadership's role in facilitating workplace culture

Change Management

Sustainable QI: The People Behind the Change

Amidst pressing labor shortages, healthcare providers are now faced with a unique set of challenges. We discuss the Highly Adoptable Improvement Model, with key tips on how leaders can keep pace with change - and meet competing demands.

Inside Chro - Elevating Performance Management

This issue focuses on all things performance management. From exploring the benefits of branching away from numerical models to key pointers on how to master employee relationship strategies, there’s a lot to unpack. 

Inside Chro - The Undeniable Benefits Of Deia

Featuring exclusive interviews with HR executives at Xerox, JP Morgan Chase and other leading organizations, this issue hones in on all things DEIA. From building people-centric strategies to showcasing how neurodiverse hires can help boost team success, there are plenty of insights to gain. 

Inside Chro - Overcoming Labor Market Challenges

We interview best-selling author Ken Blanchard, as he reveals exclusive tips from over 40 years in the HR industry. Also featuring insights from leaders at Salesforce and Refresh Mental Health, this issue dives into core tactics for overcoming today’s most pressing labor market challenges. 

Healthcare C-suite - New Revenue Opportunities

Uncover key insights from our hugely successful 2023 Connexion event, where healthcare and HR leaders came together to network and discuss key industry challenges. We also dive into new revenue opportunities and discuss patient access goals with healthcare leader Kalan Blair. 

Healthcare C-suite - Harnessing Healthcare Tech

Focusing on telehealth and utilizing digital tools to expand the continuum of care, this issue explores how technology is transforming the healthcare industry as we know it - and how you can stay ahead of the curve. 

Automation & AI

To Get More Done, Work Less!

The following is a companion article to the most recent episode of Connex’s ongoing Executive Insights Series, which is produced in partnership with the “Innovating Leadership, Co-creating Our Future” podcast.

Holistic Wellness

From Perks to Purpose: Rethinking Wellbeing

Explore how senior HR leaders are rethinking employee wellbeing by integrating holistic strategies that address physical, mental, financial, and life-management aspects in modern workplaces.

Healthcare Providers

Support Caregivers, Support the Business

Discover how supporting caregivers can boost employee satisfaction, retention, and business success by implementing inclusive policies and flexible work models. Read our latest insights now.

HR & Employee Benefits

HR Leadership: From Selfless to Self-Care

HR leaders must prioritize their own wellbeing to effectively support their teams and build sustainable organizations. Discover practical steps for self-care in leadership.

Healthcare CXO

Leading Better by Leading Less

Discover how adopting non-hierarchical leadership models in healthcare can enhance decision-making, boost staff satisfaction, and improve patient outcomes, as discussed by industry experts.

High-Trust

Ignite! The Dangers of Disconnecting

Exploring the significance of DEI in building high-trust cultures amidst legal and political challenges, and the need for collective resolve to drive meaningful change.

Strategic Leadership

Five Minutes With...Kimberly Rudowski.

In this insightful interview, Kimberly Rudowski reveals how Exalt Health's flexible standardization and community-focused care drive their success in post-acute rehabilitation services.

Strategic Leadership

Five Minutes With…Stacie Baird

Stacie Baird discusses leveraging AI to enhance the Human Experience (HX) in the workplace, addressing employee concerns and fostering a positive, tech-powered environment.

Healthcare Revenue Cycle

Collaborative Innovation: INSIDE UHS's SUCCESS

Discover how UHS leverages collaboration and innovative strategies to enhance patient care and streamline revenue cycle management, as explained by Chief Revenue Officer Ken Hogue.

Human Capital

Embracing AI: HR's NEXT BIG LEAP

Discover how AI is revolutionizing HR, from recruitment to employee experience, and why leading firms are embracing this technology for greater efficiency.

Connex Event

PANEL: Succession and the Talent Bench

Stay updated on succession planning, talent bench, HR automation, and performance competency models with insights from Connex's newsletter. Learn about the future of global business.

CHRO in Healthcare

Culture: The Bedrock of Performance

With over 80% of HR leaders saying their performance management process is failing to achieve its objectives, it’s clear to see that a different approach is needed for many organizations. Is employee activity really a reliable metric? We unravel key reasons why performance management initiatives often fail, with examples of how to optimize your own strategy.

Healthcare Revenue Cycle

New Revenue Opportunities in 2024

When the Centers for Medicaid Services (CMS) issued their finalized calendar year (CY) 2024 Physician Fee Schedule (PFS) policy changes, there was one element in particular that caught our eye. Discover how you can generate a new revenue stream out of actions you may already be doing.

Human Capital

Inside PwC: A Tech-Enabled Talent Strategy

Research shows that over 70% of employees expect their company to provide the same level of tech enablement they experience in their personal lives. The right DEX can make all the difference between sinking or swimming in today’s challenging labor market; PwC’s Chief Learning Officer, Leah Houde, reveals how PwC has transformed their people strategy.

Human Capital

DEIA THE “RIGHT” WAY

From 2020-2021, Chief Diversity and Inclusion Officers had the fastest hiring growth of all C-suite titles. However, this has now declined, suggesting that some organizations are losing momentum on DEIA initiatives. Hear from forward-thinking HR leaders on how they’re ensuring DEIA doesn’t get lost in the noise.

Human Capital

Becoming an Employer of Choice

Hear from several Connex Community members to gain insights on how they’re reshaping their employee experience strategies. From prioritizing cultural fit to investing in flexible development tools, there’s a lot to unpack.

Healthcare Revenue Cycle

Connexions: A Year in Review

2023 was a big year for our Connexion events. Whether virtually or face-to-face, healthcare executives were able to come together and establish solutions to many of today’s universally-experienced challenges. Patient access, labor & staffing, workplace culture and RCM optimization were pivotal talking points - plus much more!

Healthcare Revenue Cycle

Think Tank Insights: Overcoming Payer Tactics

Continually-evolving documentation and denial tactics pile considerable pressure onto healthcare providers. Leveling the playing field between providers and payers is crucial - and that’s exactly what this innovative think tank session explored. Find out more about all pressing topics discussed, with key takeaways you can implement into your own RCM.

Human Capital

Five minutes with Rod Lacey

Today’s workforce want something more than just a paycheck every month; employees want to work somewhere that prioritizes their personal and professional development. Hear from SimPro’s CPO, Rod Lacey, on how they’ve significantly cut rates of attrition by investing into an employee value proposition that achieves just the right balance.

Connex Event

Inside Connexion 2023

Talent acquisition, total rewards, performance management: a mere snapshot of the pressing topics covered in Connexion 2023. Get a full wrap up of all key takeaways from our inspiring panels and think tank sessions - and we hope to see you at a Connexion event in the future!

HR & Employee Benefits

Industry Insights: Elevating Compensation with AI

More than 70% of US companies use AI in at least some capacity. This insightful panel session explores how AI can help combat financial woes by aiding in better compensation planning. Find out how to strategically use AI-enabled tools, helping improve attract, retain and motivate employees with aligned compensation strategies.
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HR & Employee Benefits

Navigating the Evolving Talent Management Landscape

Going beyond our “Excelling in a Hyper-Competitive Labor Market” panel discussion, we explore additional insights based on internal analysis - and regular discussions with our HR members. From adaptable upskilling to the power of ‘boomerang’ employees, there’s a lot to learn from.
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HR & Employee Benefits

Embracing Generative AI: The Future of HR in 2024

2024 is already showing signs of being a pivotal year for change, with generative AI solidifying itself as a core feature for many operational processes. This panel session spotlights some of HR’s most innovative thinkers, as we discuss key areas in which AI can accelerate your efficiency.

Strategic Leadership

Tech-Enabled Staffing: The Catalyst for Changing Employment Models

Hear from Scott Watkins, SVP of Hospital Operations at Norton Healthcare, and Isaac Ullatil, Co-Founder and CEO of Hallmark Health Care Solutions, as they discuss how, with the right tech-driven tools, gig-style employment can be transformed into a competitive advantage.

Revenue Cycle Management

Inside The Innovation At Intermountain

As one of the top five integrated healthcare systems in the country, Intermountain has received countless awards for their service quality, community work and leadership. Hear from their CRO, Kerry Gillespie, on how they’ve achieved such innovative heights.

Change Management

Five Minutes With...Rachael Kelly

Every performance management strategy hinges on having a psychologically safe environment where employees and employees feel listened to - and are receptive to feedback. Hear from Smokey Bones’ former Chief People and Culture Officer, Rachael Kelly, as she discusses how human-centric leadership has helped transform their company culture.

Change Management

Think Tank Insights: Optimizing Change Management in Healthcare

Dive into the key takeaways from this think tank session, where healthcare leaders joined forces to discuss the impact of change on their leadership strategies. From staff retention to integrating new tech-led tools, there’s a lot to unpack and learn from.

Strategic Leadership

Using Intentionality to Transform the Management of Remote Teams

There’s no denying that remote/hybrid working models have now taken precedence. This means that leadership strategies once built around a full-time office structure simply aren’t as effective anymore - and leaders need to adapt and make communication more intentional.

Strategic Leadership

Optimizing Labor: Accounting For The Whole Picture

Ian Cook, Vice President of People Analytics at Visier, and Michelle Sanchez-Bickley, CHRO at Renown Health, share their insights on how to navigate today’s pressing labor shortages. From managing employee burnout to maintaining quality patient services, there’s a lot to uncover.

Revenue Cycle Management

Think Tank Insights: Maximizing Revenue Cycle Performance

Amidst revenue shortfalls and market uncertainty, revenue cycle leaders face a number of core mandates to maintain growth and align with their new environment. During this think tank session, RCM leaders came together to establish important solutions, covering how to navigate issues such as denials and underpayments.

Change Management

A System Without Limits

Discover how clinical and financial leaders from Houston Methodist have utilized digital care advancements to improve operations across the board. Improved patient care, decreased staff burdens and maximized margins are all key wins in their community-first goals.

Change Management

Leadership: It's What Happens in Vegas!

Explore MGM Resorts International's innovative approach to leadership & HR strategy in the face of challenges, focusing on employee-centric values & succession planning.

Change Management

No One Is Just A Number

Organizations are shifting from ranked performance management to focus on employee development and well-being. Industry leaders share insights on the benefits of holistic performance evaluation and its impact on employee satisfaction.

Change Management

The Perfect Storm: Fixing the Recruitment Crisis

Alice Yoo LeClair, Divisional CHRO at Euromoney Institutional Investor PLC, shares insights on digital mentors and sapien evolution. Tonie Lyubelsky, Senior Director of Total Rewards at Elkay, discusses innovative strategies to address workforce challenges and maintain customer relationships amidst a labor shortage.

Strategic Leadership

Ken Blanchard on 40 Years of HR

Ken Blanchard, co-author of "The One Minute Manager," reflects on 40 years in HR and the evolution of management from top-down to side-by-side leadership. He emphasizes servant leadership, transparency, and balancing work with personal life, advocating for constant communication in remote and hybrid work environments.

Strategic Leadership

Five Minutes With...Kate Kinslow

Explore the future of healthcare labor optimization with Dr. Kate Kinslow, as we discuss challenges, innovative strategies, and the impact of technology in reshaping the industry.
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CHRO in Healthcare

Automation: Plugging Healthcare’s Labor Gaps

From patient registration to accreditation and compliance, there are many ways in which automation can help healthier providers close labor gaps. Discover how you can utilize this technology ethically and showcase the benefits to multiple departments.

Wellbeing

Leading With Intentionality

Step into the world of remote work dynamics with Monique Jefferson. Tune in for insightful perspectives on intentional leadership, team engagement, and the pivotal role of empathy in creating an inclusive work culture.

Change Management

Sustainable QI: The People Behind the Change

Amidst pressing labor shortages, healthcare providers are now faced with a unique set of challenges. We discuss the Highly Adoptable Improvement Model, with key tips on how leaders can keep pace with change - and meet competing demands.

Learning & Development

Inside PwC’s Tech-Enabled L&D

PwC’s U.S. Chief Learning Officer, Dr. Leah Houde, introduces My+, a new people-focused strategy PwC have launched to deliver a better employee experience. From personalized career growth to digitally-enabled learning journeys, employee expectations are at the center.

Wellbeing

Joy at Work!

“What is the one thing I can do to make my next change initiative easier?” If this is on your mind, we unpack how to identify your true strengths as a Change Leader, providing key insights into future-proofing your change management strategies.

Automation & AI

To Get More Done, Work Less!

The following is a companion article to the most recent episode of Connex’s ongoing Executive Insights Series, which is produced in partnership with the “Innovating Leadership, Co-creating Our Future” podcast.

Change Management

The Power of Trauma-Informed Leadership

Rachael Kelly, former Chief People Officer of bar-and-grill-chain Smokey Bones, details how trauma-informed care (TIC) helped Smokey Bones maintain industry-leading growth - despite the unprecedented struggles as a result of the pandemic.

Change Management

Flexing for an Employee-Led Culture

Heather Krentler, unveils how empowering her workforce led to lower turnover and a highly appreciated team and helped to redefine leadership's role in facilitating workplace culture

Connex Event

ICYMI: Connexion 2022

Get the lowdown on the roaring success of our first in-person event since the pandemic hit. Connexion 2022 was packed with insightful panel discussions and presentations, with our attendees forging new, long-lasting connections.

Change Management

Bringing Your Full Self to Work

Given the volume of time the average adult spends at work, the ability to be your full authentic self couldn’t be more important. Hear from Jason Lioy, CPO at Dawn Foods, on how to approach employee engagement through a DE&I lens.

Change Management

Insight into HR’s Chance to Redefine Work with Fara Palumbo

There is a vast difference between a workplace and a workforce. Especially in the wake of the pandemic, the impact of widespread remote working has reshaped many views of corporate culture; HR teams are having to be increasingly creative to help teams stay connected and maintain morale.

Change Management

The Great Reengagement

From the ‘Great Resignation’ to the ‘Great Reengagement’, Maureen Metcalf, CHRO of Renown Health, discusses how to align leadership strategies to help strengthen company culture. In times of uncertainty, employees need to feel supported and listened to, meaning a commitment to employee wellbeing is crucial.

Change Management

Building competitive advantages with Alice Yoo Le Clair

How much do HR leaders prioritize building community? In light of the shift towards remote and hybrid working, HR strategies need to evolve in line with new ‘norms’, utilizing data and technology to help strengthen existing networks.

Total Rewards

6 ways to achieve total confidence in total rewards in 2022

Employees want so much more than just a paycheck. Amidst our candidate-driven market, HR leaders must pivot their Total Rewards strategy to align with candidate demands. From greater physical and mental wellbeing support to personalized propositios, there’s a lot to unpack.

Strategic Leadership

Recalibrating Talent Management for the Remote Workplace

Get key takeaways from one of our pivotal Think Tank sessions, where HR leaders came together to discuss all things talent management. Remote and hybrid working is more prevalent than ever, meaning talent management strategies must realign to avoid falling behind the curve.

Change Management

Outside the box: Innovative Perspectives on Digital Transformation

This Healthcare Think Tank session explored digital transformation, covering AI and automation, the build-or-buy decision for automation platforms, gamification benefits, staff involvement, and enhancing digital patient experiences. The discussion emphasized the future of telehealth and remote monitoring for increased patient access.

Revenue Cycle Management

How Leadership Has The Power To Unite And Inspire

Discover how leadership can unite teams despite political differences, focusing on traits like humility, commitment, holistic thinking, lifelong learning, authenticity, and collaboration. These qualities are crucial for navigating diverse viewpoints and fostering cohesive team dynamics in today's complex organizational landscapes.

DEIA

The Time is Now: The Accelerated Importance of Just, Equitable Healthcare

In the wake of COVID-19, healthcare systems face recovery, staff trauma, and the critical task of advancing equitable care. When tackling systemic disparities, leaders must prioritize diverse workplaces, community partnerships, and robust data strategies to enhance healthcare access and trust.

Change Management

Preparing for the Known Unknown: HCM Leaders and the Return-to-Work Conundrum

Navigating the return to the workplace amid uncertainty requires HCM leaders to prioritize safety, align with employee needs, and maintain company culture. Proactive planning, clear communication, and collaboration with wellness providers are essential for a smooth transition and resilience in unprecedented times.

Fireside Chat

PT CLINICS: Growing Presence & Profits

Discover how prioritizing outpatient PT clinics can expand your brand, boost patient volumes, and increase revenue with insights from leading healthcare organizations.

Fireside Chat

FROM VALUES TO VALUE: Overcoming Worldwide Instability

Discover strategies for HR leaders to stabilize organizations during sociopolitical instability, enhance profitability, and boost employee engagement through effective leadership, culture, and talent investments.

Success

PANEL: HR Leadership: Achieving Success on a Global Scale

Achieve global HR success by balancing consistency with local responsiveness, ensuring compliance, leveraging technology, and fostering cross-border collaboration. Discover strategies for integrated talent management and leadership development.

Connex Event

PANEL: HR Leadership and the AI Revolution

Discover how generative AI can revolutionize HR, streamline tasks, and enhance professional development at our upcoming panel discussion. Learn actionable steps and best practices.

Healthcare Revenue Cycle

PANEL: Healthcare Innovation: Structural Change and the AI Revolution

The healthcare industry is experiencing a surge of crises that are driving technological and structural revolution. While innovations in AI and data science have the potential to revolutionize performance, efficiency, and cost reduction, they necessitate major changes to infrastructure and resource deployment.

Fireside Chat

Beyond training: setting managers up for success

Generative AI is transforming the way we work, create, and deliver value to our people and organizations. But while most organizations are still in the nascent stages of AI adoption, there is a growing sense that many of us are beginning to fall behind.

Automation & AI

PANEL: HR Leadership and the AI Revolution

Explore how HR leadership can harness the power of generative AI to revolutionize the workplace, enhance productivity, and drive innovation in this insightful event panel discussion.

Healthcare Revenue Cycle

WORKSHOP: AI Fundamentals for Leaders

Transform your leadership skills with our AI workshop, designed to enhance team performance and future-proof your workforce in just 1.5 hours. Join us for actionable insights.

CHRO in Healthcare

PANEL: Prioritizing Inclusivity for a More Diverse, Equitable Culture

Inclusivity has taken the lead as the foundational component from which sustainable diversity is the natural result. Although critiques challenging the viability of DEI programs are increasingly prominent, employees continue to demand tangible commitment to inclusive values.

Healthcare Revenue Cycle

VIRTUAL THINK TANK: Risk Adjustment, Compensation, and the Implications of VBC Expansion

Moving into 2025, value-based care (VBC) is poised for significant expansion, even as providers are forced to optimize traditional fee-for-service systems to recapture flagging margins. This underscores the importance of enhancing primary care capacity, the integration of health equity initiatives, and preparation for new payment models.

Event

PANEL: Succession and the Talent Bench

Embracing generative AI further revolutionizes succession planning by introducing unparalleled efficiency and impartiality in identifying, nurturing, and preparing future leaders. This transformative approach not only enhances organizational preparedness but also fosters sustainable change and growth in today's dynamic business landscape.

CHRO in Healthcare

Connexion Live 2024

After the success of Connexion Live last year, we are thrilled to announce our return in 2024, hosted at the luxurious Astor Crowne Plaza in the vibrant city of New Orleans. Connexion Live is not just an event - it's an immersive experience tailored exclusively for HR & Healthcare professionals. 

Change Management

Workplace Experience Perspectives in 2024

In collaboration with Appspace, this panel explores forward-thinking workplace experience strategies. Exclusively for HR leaders, we discuss how to optimize comms tools and drive team buy-in for new tech - all while crafting personalized employee experiences.

Change Management

Generative AI as a Practical Tool for Transformation and Empowerment

HR is at a unique set of AI crossroads. How do you find the balance when there are multiple directions ahead? This panel focuses on how to merge strategy, technology and human connections by adopting generative AI - without losing sight of the bigger ethical picture.

Change Management

Excelling in a Hyper-Competitive Labor Market: Sourcing, Engagement, Retention

Struggling to attract and retain top talent? You’re not alone. This exclusive panel session explores key ways to triumph in today’s hyper-competitive labor market, covering all things recruitment, onboarding, total rewards and employer brand. You’ll discover standout recruitment tactics, and how to make your value proposition excel.

Total Rewards

Aligning Compensation with Retention Strategy, Values, and Employee Expectations

In today’s tight labor market, aligning compensation with strategic goals and employee expectations is vital. Explore new ways to lead the way in compensation alignment with this panel session, as top HR executives discuss leveraging AI, non-monetary rewards and proactive pay transparency - plus much more.

Change Management

Building A Holistic Labor Strategy: Recruitment, Development, and Retention

High turnover, burnout, competitive recruitment - a mere snapshot of today’s healthcare labor challenges. This exclusive panel discussion delves into supportive tech solutions, innovative recruiting strategies and data-driven workforce planning, to help leaders foster a positive workplace culture.

Fireside Chat

Delivering a personalized learning experience

Generative AI is transforming the way we work, create, and deliver value to our people and organizations. But while most organizations are still in the nascent stages of AI adoption, there is a growing sense that many of us are beginning to fall behind.