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Get cutting-edge insights from leaders at the top of their game in human capital and healthcare.

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CHRO in Healthcare

Automation: Plugging Healthcare’s Labor Gaps

From patient registration to accreditation and compliance, there are many ways in which automation can help healthier providers close labor gaps. Discover how you can utilize this technology ethically and showcase the benefits to multiple departments.

Wellbeing

Leading With Intentionality

Step into the world of remote work dynamics with Monique Jefferson. Tune in for insightful perspectives on intentional leadership, team engagement, and the pivotal role of empathy in creating an inclusive work culture.

Change Management

Flexing for an Employee-Led Culture

Heather Krentler, unveils how empowering her workforce led to lower turnover and a highly appreciated team and helped to redefine leadership's role in facilitating workplace culture

Change Management

Sustainable QI: The People Behind the Change

Amidst pressing labor shortages, healthcare providers are now faced with a unique set of challenges. We discuss the Highly Adoptable Improvement Model, with key tips on how leaders can keep pace with change - and meet competing demands.

Automation & AI

To Get More Done, Work Less!

The following is a companion article to the most recent episode of Connex’s ongoing Executive Insights Series, which is produced in partnership with the “Innovating Leadership, Co-creating Our Future” podcast.

CHRO in Healthcare

Culture: The Bedrock of Performance

With over 80% of HR leaders saying their performance management process is failing to achieve its objectives, it’s clear to see that a different approach is needed for many organizations. Is employee activity really a reliable metric? We unravel key reasons why performance management initiatives often fail, with examples of how to optimize your own strategy.

Healthcare Revenue Cycle

New Revenue Opportunities in 2024

When the Centers for Medicaid Services (CMS) issued their finalized calendar year (CY) 2024 Physician Fee Schedule (PFS) policy changes, there was one element in particular that caught our eye. Discover how you can generate a new revenue stream out of actions you may already be doing.

Human Capital

Inside PwC: A Tech-Enabled Talent Strategy

Research shows that over 70% of employees expect their company to provide the same level of tech enablement they experience in their personal lives. The right DEX can make all the difference between sinking or swimming in today’s challenging labor market; PwC’s Chief Learning Officer, Leah Houde, reveals how PwC has transformed their people strategy.

Human Capital

DEIA THE “RIGHT” WAY

From 2020-2021, Chief Diversity and Inclusion Officers had the fastest hiring growth of all C-suite titles. However, this has now declined, suggesting that some organizations are losing momentum on DEIA initiatives. Hear from forward-thinking HR leaders on how they’re ensuring DEIA doesn’t get lost in the noise.

Human Capital

Becoming an Employer of Choice

Hear from several Connex Community members to gain insights on how they’re reshaping their employee experience strategies. From prioritizing cultural fit to investing in flexible development tools, there’s a lot to unpack.

Healthcare Revenue Cycle

Connexions: A Year in Review

2023 was a big year for our Connexion events. Whether virtually or face-to-face, healthcare executives were able to come together and establish solutions to many of today’s universally-experienced challenges. Patient access, labor & staffing, workplace culture and RCM optimization were pivotal talking points - plus much more!

Healthcare Revenue Cycle

Think Tank Insights: Overcoming Payer Tactics

Continually-evolving documentation and denial tactics pile considerable pressure onto healthcare providers. Leveling the playing field between providers and payers is crucial - and that’s exactly what this innovative think tank session explored. Find out more about all pressing topics discussed, with key takeaways you can implement into your own RCM.

Human Capital

Five minutes with Rod Lacey

Today’s workforce want something more than just a paycheck every month; employees want to work somewhere that prioritizes their personal and professional development. Hear from SimPro’s CPO, Rod Lacey, on how they’ve significantly cut rates of attrition by investing into an employee value proposition that achieves just the right balance.

Connex Event

Inside Connexion 2023

Talent acquisition, total rewards, performance management: a mere snapshot of the pressing topics covered in Connexion 2023. Get a full wrap up of all key takeaways from our inspiring panels and think tank sessions - and we hope to see you at a Connexion event in the future!

HR & Employee Benefits

Industry Insights: Elevating Compensation with AI

More than 70% of US companies use AI in at least some capacity. This insightful panel session explores how AI can help combat financial woes by aiding in better compensation planning. Find out how to strategically use AI-enabled tools, helping improve attract, retain and motivate employees with aligned compensation strategies.
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HR & Employee Benefits

Navigating the Evolving Talent Management Landscape

Going beyond our “Excelling in a Hyper-Competitive Labor Market” panel discussion, we explore additional insights based on internal analysis - and regular discussions with our HR members. From adaptable upskilling to the power of ‘boomerang’ employees, there’s a lot to learn from.
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HR & Employee Benefits

Embracing Generative AI: The Future of HR in 2024

2024 is already showing signs of being a pivotal year for change, with generative AI solidifying itself as a core feature for many operational processes. This panel session spotlights some of HR’s most innovative thinkers, as we discuss key areas in which AI can accelerate your efficiency.

Strategic Leadership

Tech-Enabled Staffing: The Catalyst for Changing Employment Models

Hear from Scott Watkins, SVP of Hospital Operations at Norton Healthcare, and Isaac Ullatil, Co-Founder and CEO of Hallmark Health Care Solutions, as they discuss how, with the right tech-driven tools, gig-style employment can be transformed into a competitive advantage.

Revenue Cycle Management

Inside The Innovation At Intermountain

As one of the top five integrated healthcare systems in the country, Intermountain has received countless awards for their service quality, community work and leadership. Hear from their CRO, Kerry Gillespie, on how they’ve achieved such innovative heights.

Change Management

Five Minutes With...Rachael Kelly

Every performance management strategy hinges on having a psychologically safe environment where employees and employees feel listened to - and are receptive to feedback. Hear from Smokey Bones’ former Chief People and Culture Officer, Rachael Kelly, as she discusses how human-centric leadership has helped transform their company culture.

Change Management

Think Tank Insights: Optimizing Change Management in Healthcare

Dive into the key takeaways from this think tank session, where healthcare leaders joined forces to discuss the impact of change on their leadership strategies. From staff retention to integrating new tech-led tools, there’s a lot to unpack and learn from.

Strategic Leadership

Using Intentionality to Transform the Management of Remote Teams

There’s no denying that remote/hybrid working models have now taken precedence. This means that leadership strategies once built around a full-time office structure simply aren’t as effective anymore - and leaders need to adapt and make communication more intentional.

Strategic Leadership

Optimizing Labor: Accounting For The Whole Picture

Ian Cook, Vice President of People Analytics at Visier, and Michelle Sanchez-Bickley, CHRO at Renown Health, share their insights on how to navigate today’s pressing labor shortages. From managing employee burnout to maintaining quality patient services, there’s a lot to uncover.

Revenue Cycle Management

Think Tank Insights: Maximizing Revenue Cycle Performance

Amidst revenue shortfalls and market uncertainty, revenue cycle leaders face a number of core mandates to maintain growth and align with their new environment. During this think tank session, RCM leaders came together to establish important solutions, covering how to navigate issues such as denials and underpayments.

Change Management

A System Without Limits

Discover how clinical and financial leaders from Houston Methodist have utilized digital care advancements to improve operations across the board. Improved patient care, decreased staff burdens and maximized margins are all key wins in their community-first goals.

Change Management

Leadership: It's What Happens in Vegas!

Explore MGM Resorts International's innovative approach to leadership & HR strategy in the face of challenges, focusing on employee-centric values & succession planning.

Change Management

No One Is Just A Number

Organizations are shifting from ranked performance management to focus on employee development and well-being. Industry leaders share insights on the benefits of holistic performance evaluation and its impact on employee satisfaction.

Change Management

The Perfect Storm: Fixing the Recruitment Crisis

Alice Yoo LeClair, Divisional CHRO at Euromoney Institutional Investor PLC, shares insights on digital mentors and sapien evolution. Tonie Lyubelsky, Senior Director of Total Rewards at Elkay, discusses innovative strategies to address workforce challenges and maintain customer relationships amidst a labor shortage.

Strategic Leadership

Ken Blanchard on 40 Years of HR

Ken Blanchard, co-author of "The One Minute Manager," reflects on 40 years in HR and the evolution of management from top-down to side-by-side leadership. He emphasizes servant leadership, transparency, and balancing work with personal life, advocating for constant communication in remote and hybrid work environments.
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CHRO in Healthcare

Automation: Plugging Healthcare’s Labor Gaps

From patient registration to accreditation and compliance, there are many ways in which automation can help healthier providers close labor gaps. Discover how you can utilize this technology ethically and showcase the benefits to multiple departments.

Wellbeing

Leading With Intentionality

Step into the world of remote work dynamics with Monique Jefferson. Tune in for insightful perspectives on intentional leadership, team engagement, and the pivotal role of empathy in creating an inclusive work culture.

Change Management

Sustainable QI: The People Behind the Change

Amidst pressing labor shortages, healthcare providers are now faced with a unique set of challenges. We discuss the Highly Adoptable Improvement Model, with key tips on how leaders can keep pace with change - and meet competing demands.

Learning & Development

Inside PwC’s Tech-Enabled L&D

PwC’s U.S. Chief Learning Officer, Dr. Leah Houde, introduces My+, a new people-focused strategy PwC have launched to deliver a better employee experience. From personalized career growth to digitally-enabled learning journeys, employee expectations are at the center.

Wellbeing

Joy at Work!

“What is the one thing I can do to make my next change initiative easier?” If this is on your mind, we unpack how to identify your true strengths as a Change Leader, providing key insights into future-proofing your change management strategies.

Automation & AI

To Get More Done, Work Less!

The following is a companion article to the most recent episode of Connex’s ongoing Executive Insights Series, which is produced in partnership with the “Innovating Leadership, Co-creating Our Future” podcast.

Change Management

The Power of Trauma-Informed Leadership

Rachael Kelly, former Chief People Officer of bar-and-grill-chain Smokey Bones, details how trauma-informed care (TIC) helped Smokey Bones maintain industry-leading growth - despite the unprecedented struggles as a result of the pandemic.

Change Management

Flexing for an Employee-Led Culture

Heather Krentler, unveils how empowering her workforce led to lower turnover and a highly appreciated team and helped to redefine leadership's role in facilitating workplace culture

Connex Event

ICYMI: Connexion 2022

Get the lowdown on the roaring success of our first in-person event since the pandemic hit. Connexion 2022 was packed with insightful panel discussions and presentations, with our attendees forging new, long-lasting connections.

Change Management

Bringing Your Full Self to Work

Given the volume of time the average adult spends at work, the ability to be your full authentic self couldn’t be more important. Hear from Jason Lioy, CPO at Dawn Foods, on how to approach employee engagement through a DE&I lens.

Change Management

Insight into HR’s Chance to Redefine Work with Fara Palumbo

There is a vast difference between a workplace and a workforce. Especially in the wake of the pandemic, the impact of widespread remote working has reshaped many views of corporate culture; HR teams are having to be increasingly creative to help teams stay connected and maintain morale.

Change Management

The Great Reengagement

From the ‘Great Resignation’ to the ‘Great Reengagement’, Maureen Metcalf, CHRO of Renown Health, discusses how to align leadership strategies to help strengthen company culture. In times of uncertainty, employees need to feel supported and listened to, meaning a commitment to employee wellbeing is crucial.

Change Management

Building competitive advantages with Alice Yoo Le Clair

How much do HR leaders prioritize building community? In light of the shift towards remote and hybrid working, HR strategies need to evolve in line with new ‘norms’, utilizing data and technology to help strengthen existing networks.

Total Rewards

6 ways to achieve total confidence in total rewards in 2022

Employees want so much more than just a paycheck. Amidst our candidate-driven market, HR leaders must pivot their Total Rewards strategy to align with candidate demands. From greater physical and mental wellbeing support to personalized propositios, there’s a lot to unpack.

Strategic Leadership

Recalibrating Talent Management for the Remote Workplace

Get key takeaways from one of our pivotal Think Tank sessions, where HR leaders came together to discuss all things talent management. Remote and hybrid working is more prevalent than ever, meaning talent management strategies must realign to avoid falling behind the curve.