THINK TANK: Digital Front Doors & Virtual Health Ecosystems: Rethinking Access, Engagement & Experience

Digital access points are becoming the new front line of patient engagement. Hospitals must design ecosystems that integrate virtual and in-person care, balancing convenience with safety and equity. Success depends on building trust, reducing fragmentation, and measuring value through outcomes and satisfaction rather than volume alone.

This Session Will Examine:

• Why digital front doors must balance convenience with clinical integrity.
• Virtual ecosystems as continuity bridges, not isolated channels.
• Equity concerns in digital-first engagement.
• Integration with in-person models to avoid fragmentation.
• Metrics that capture satisfaction, safety, and adoption.